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PRIVACY POLICY

Your Privacy Matters – How We Protect and Use Your Information

At the Museum of Music & Entertainment in New York City (MOMENT), we are committed to protecting the privacy and personal information of our visitors, families, volunteers, donors, and website users. This Privacy Policy outlines how we collect, use, store, and protect your information, as well as your rights and choices regarding your data. By accessing our website, registering for programs, subscribing to newsletters, or interacting with our services, you agree to the practices described in this Privacy Policy. We encourage all visitors and users to read this policy carefully to understand how your personal information is handled.

1. Information We Collect
MOMENT collects personal information that you voluntarily provide to us when you interact with our website, programs, events, or services. This may include:

  • Personal Identification Information: Name, email address, phone number, mailing address, and date of birth.
  • Program and Enrollment Information: Age of your child, educational background, special needs, dietary requirements, and emergency contacts.
  • Payment Information: Billing details, credit or debit card information, and transaction history for program enrollment, donations, or purchases.
  • Website Usage Information: IP address, browser type, pages visited, duration of visits, and other analytics collected automatically through cookies and similar technologies.
  • Communications: Emails, messages, feedback, or survey responses you send to us.

We may also collect non-personal information such as aggregated usage statistics, device types, or general geographic information for the purpose of improving our services.

2. How We Use Your Information
The information we collect is used to provide, maintain, and improve MOMENT’s services and programs. Specific uses include:

  • Program Administration: Processing registrations, enrollment, and participation in workshops, camps, and events.
  • Communication: Responding to inquiries, sending updates, newsletters, and promotional materials, or providing customer support.
  • Payment Processing: Managing transactions, issuing receipts, and preventing fraud.
  • Safety and Security: Ensuring the safety and welfare of participants, staff, and volunteers, including emergency contact management.
  • Improvement of Services: Analyzing website usage and program feedback to enhance educational offerings, exhibits, and events.
  • Legal Compliance: Complying with applicable laws, regulations, and contractual obligations.

3. Information Sharing and Disclosure
We respect your privacy and do not sell your personal information to third parties. Information may be shared only under the following circumstances:

  • Service Providers: Third-party vendors assisting with payment processing, email distribution, website hosting, or program management. These vendors are bound by contractual obligations to protect your information.
  • Legal Requirements: Disclosure may occur when required by law, subpoena, or government regulation.
  • Safety and Security: To protect the rights, property, or safety of MOMENT, its visitors, staff, or others.
  • Partnerships and Collaborations: In limited cases, information may be shared with educational, community, or cultural partners to facilitate program delivery or events.

We take care to ensure that any sharing of data is done securely and only for legitimate purposes aligned with our mission.

4. Cookies and Tracking Technologies
MOMENT uses cookies and similar technologies to improve your website experience, analyze trends, and gather demographic information. Cookies are small data files stored on your device to enhance functionality, track usage, and remember preferences. You can choose to disable cookies through your browser settings; however, certain features of our website may not function properly if cookies are disabled.

5. Data Security
We implement appropriate technical, administrative, and physical safeguards to protect personal information against unauthorized access, disclosure, alteration, or destruction. Access to personal information is restricted to authorized personnel who require it for legitimate business purposes. While we strive to maintain high standards of security, no method of electronic storage or transmission is completely secure. By using our services, you acknowledge that absolute security cannot be guaranteed, though we remain committed to protecting your information to the highest extent possible.

6. Data Retention
MOMENT retains personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, including program administration, legal obligations, and historical record-keeping. Data no longer required for operational or legal purposes will be securely deleted or anonymized to prevent identification.

7. Children’s Privacy
We are deeply committed to the privacy of children and comply with all applicable laws regarding children’s information, including the Children’s Online Privacy Protection Act (COPPA). Personal information from children under 13 is collected only with parental consent and is used exclusively for educational program management, safety, and communication with parents or guardians. We do not share children’s personal information with third parties for marketing purposes.

8. Your Rights and Choices
Visitors, families, and users have the following rights regarding their personal information:

  • Access and Correction: You can request access to your personal information and correct any inaccuracies.
  • Opt-Out of Communications: You may unsubscribe from newsletters or promotional emails at any time by following the unsubscribe instructions provided in emails or by contacting us directly.
  • Data Deletion Requests: You can request that your personal information be deleted, subject to legal or contractual obligations that require us to retain certain data.
  • Cookie Preferences: You can adjust your browser or device settings to manage cookies and tracking preferences.

To exercise any of these rights, please contact our Privacy Officer at info@momein.site. We will respond promptly and in accordance with applicable laws.

9. Third-Party Links
Our website may contain links to third-party websites for informational purposes, ticketing services, or educational resources. MOMENT is not responsible for the privacy practices or content of these external sites. Visitors are encouraged to review the privacy policies of any linked sites before providing personal information.

10. Use of Images and Media
Photographs, videos, and recordings taken during programs, events, or visits may be used for promotional, educational, or informational purposes by MOMENT. By participating in our programs or visiting the museum, you grant MOMENT permission to use images and media in printed materials, online platforms, and social media. If you prefer that your child’s image not be used, please inform our staff in writing prior to participation.

11. Communications and Email
MOMENT uses email as a primary channel for communication with families, volunteers, and partners. Emails may include updates, program information, newsletters, and important notifications. Users can opt out of promotional emails while continuing to receive essential communications regarding program registration, safety updates, or account-related information.

12. International Visitors
MOMENT operates primarily in New York City and adheres to U.S. privacy laws. If you access our services from outside the United States, please be aware that your information may be processed in accordance with U.S. laws. We make efforts to maintain privacy protections consistent with our policies, regardless of the visitor’s location.

13. Policy Updates
We may update this Privacy Policy periodically to reflect changes in laws, technology, or operational practices. Updated versions will be posted on our website, and the revised date will be indicated at the top of the policy. Continued use of our services after updates constitutes acceptance of the revised Privacy Policy.

14. Contact Information
If you have questions, concerns, or requests regarding this Privacy Policy or the handling of your personal information, please contact us:
Address: 550 Grand St Apt H3a, New York, NY 10002, USA
Email: info@momein.site

We are committed to ensuring that your personal information is handled responsibly, transparently, and securely. Your trust is fundamental to MOMENT’s mission, and we take every measure to safeguard your data while providing an engaging, educational, and creative experience for children, families, and the broader music community.