Understanding Your Rights, Responsibilities, and Our Commitment

Welcome to the Museum of Music & Entertainment in New York City (MOMENT). These Terms and Conditions govern your access to and use of our website, programs, services, events, and physical museum spaces. By visiting our website, participating in any of our programs, attending events, volunteering, or engaging with MOMENT in any way, you agree to comply with and be bound by these Terms and Conditions. We encourage all visitors, participants, families, volunteers, donors, and community members to read this document carefully to understand your rights, responsibilities, and the scope of our services.

Acceptance of Terms
By accessing MOMENT’s website, enrolling in programs, attending events, or using any services provided by the museum, you acknowledge that you have read, understood, and agreed to these Terms and Conditions. If you do not agree to these terms in full, you are not permitted to use our website, attend programs, or participate in any MOMENT services. MOMENT reserves the right to update, revise, or amend these terms at any time without prior notice. Continued use of our services or website after any changes constitutes acceptance of the updated Terms and Conditions.

Eligibility
Participation in MOMENT’s programs and access to certain services is subject to eligibility criteria. Typically, our programs are designed for children from infancy through early school-age years. Enrollment for each program requires that participants meet age requirements and any prerequisites as outlined in program descriptions. Volunteers, staff, and community partners are required to meet age, background check, and qualification criteria appropriate to their roles. MOMENT reserves the right to deny participation to any individual who does not meet eligibility standards or who may pose a risk to the safety and well-being of other participants.

Enrollment and Registration
Enrollment in MOMENT programs is completed through our official registration channels, either online or in person. Parents and guardians must provide accurate and complete information for their children, including emergency contacts, health information, allergies, dietary needs, and any special accommodations required. Incomplete, inaccurate, or misleading information may result in the denial of enrollment. Enrollment is subject to availability, and MOMENT reserves the right to limit participation or close registration to ensure quality programming, appropriate adult-to-child ratios, and adherence to safety protocols.

Payment and Refund Policy
Program fees, workshop charges, donations, and other payments must be made in full at the time of registration or according to the payment schedule specified. MOMENT accepts payments via credit card, debit card, bank transfer, and other authorized methods. All financial transactions are processed securely, and MOMENT is not responsible for errors or delays caused by payment processors or financial institutions. Refunds may be issued under specific circumstances, including program cancellations initiated by MOMENT, medical emergencies requiring documentation, or other cases determined by the museum. Requests for refunds must be submitted in writing and are subject to approval. Program fees are generally non-refundable for voluntary withdrawals unless otherwise specified in the program details.

Health and Safety
The safety and well-being of all participants, visitors, staff, and volunteers is our highest priority. MOMENT implements strict health and safety protocols, including sanitization of instruments and surfaces, supervision ratios, emergency procedures, and staff training in first aid and child protection. Parents and guardians are required to provide accurate health and medical information and to inform MOMENT of any changes that may affect a child’s participation. MOMENT reserves the right to remove or refuse participation to any individual whose behavior, health condition, or actions pose a risk to themselves or others. In case of illness or medical emergency, MOMENT staff may provide first aid and contact emergency services as necessary.

Code of Conduct
All visitors, participants, volunteers, and staff are expected to behave respectfully and follow the museum’s code of conduct. This includes treating others with kindness and respect, following instructions from staff and educators, respecting museum property, exhibits, and instruments, and adhering to safety rules during all activities and events. Failure to comply with the code of conduct may result in removal from programs, events, or museum premises without refund. Repeated violations may result in suspension or permanent exclusion from participation in MOMENT programs.

Program Modifications
MOMENT reserves the right to modify, reschedule, or cancel programs, workshops, and events at its discretion. Such modifications may occur due to unforeseen circumstances, weather events, staffing constraints, or operational requirements. Participants will be notified of changes in a timely manner, and MOMENT will make reasonable efforts to provide alternatives, including rescheduling, credit for future programs, or partial refunds, as appropriate.

Intellectual Property
All content on MOMENT’s website, educational materials, exhibits, images, recordings, logos, and program content are the intellectual property of MOMENT or its partners and are protected by copyright, trademark, and other applicable laws. No content may be reproduced, distributed, modified, or used for commercial purposes without explicit written permission from MOMENT. Visitors may use content for personal, educational, or non-commercial purposes only and must provide appropriate credit when sharing materials.

Media and Photography Consent
Photographs, videos, and recordings taken during programs, events, or visits may be used for promotional, educational, or informational purposes by MOMENT. By participating in programs or attending events, participants and their guardians grant permission for use of images and recordings unless a written objection is submitted in advance. Media may be published on websites, social media, printed materials, or other promotional outlets. MOMENT does not share media with third-party marketing entities without consent.

Privacy and Data Protection
MOMENT collects personal information during enrollment, website use, donations, and volunteer engagement. We follow strict policies to protect this information, as outlined in our Privacy Policy. Information is used to provide services, communicate updates, process payments, and enhance program experiences. We do not sell personal information to third parties. Users have rights to access, correct, or request deletion of their personal information as described in our Privacy Policy.

Website Use
Access to and use of MOMENT’s website is governed by these Terms and Conditions. Visitors are prohibited from attempting to gain unauthorized access to systems or data, uploading or distributing harmful or offensive content, or using the website for unlawful purposes. MOMENT makes reasonable efforts to maintain website availability but does not guarantee uninterrupted access or error-free operation. Users access the website at their own risk, and MOMENT is not liable for technical issues, outages, or data loss arising from website use.

Liability and Disclaimers
While MOMENT prioritizes safety and high-quality programming, participation in programs, workshops, or events carries inherent risks. By enrolling or attending, participants and guardians acknowledge these risks. MOMENT is not liable for personal injury, property damage, or other losses except where directly caused by gross negligence or willful misconduct. All materials, programs, and educational content are provided “as is,” and MOMENT makes no warranties regarding accuracy, completeness, or suitability for specific purposes. Users assume responsibility for interpreting and applying information obtained from our programs or website.

Accessibility and Inclusivity
MOMENT strives to provide an inclusive and accessible environment for all participants, families, and visitors. Accessibility accommodations, including adaptive instruments, sensory-friendly programming, and multilingual support, are available upon request. Participants are encouraged to communicate specific needs during enrollment or in advance of events to ensure appropriate accommodations.

Volunteering and Community Participation
Volunteers and community partners are subject to these Terms and Conditions, as well as specific volunteer agreements. MOMENT reserves the right to terminate volunteer participation for failure to comply with rules, policies, or safety protocols. Volunteers are expected to maintain professionalism, respect participants, and uphold the museum’s mission and values.

Event and Program Photography
During events, MOMENT staff or contracted photographers may capture images and recordings. By attending, participants agree to allow the use of media for promotional or educational purposes unless a written objection is submitted. Images may appear on social media, websites, marketing materials, and printed publications.

Third-Party Services
MOMENT may use third-party vendors for payment processing, digital communications, or event management. These vendors are required to protect personal information and adhere to privacy and security standards. MOMENT is not liable for breaches or errors caused by third-party services but strives to work with trusted partners.

Program Cancellations and Weather Policies
In cases of inclement weather, natural disasters, or unforeseen emergencies, MOMENT reserves the right to cancel or reschedule programs. Reasonable efforts will be made to notify participants in advance, and alternatives such as make-up sessions, credits, or refunds may be provided.

Governing Law and Dispute Resolution
These Terms and Conditions are governed by the laws of the State of New York, USA. Any disputes arising from participation in programs, use of services, or engagement with MOMENT must first be addressed through direct communication with the museum. If resolution cannot be achieved, disputes may be resolved through mediation or arbitration in New York City, as permitted by law.

Severability
If any provision of these Terms and Conditions is found to be invalid, illegal, or unenforceable, the remaining provisions shall remain in full force and effect. Invalidity of one section does not affect the validity or enforceability of other provisions.

Changes to Terms and Conditions
MOMENT reserves the right to modify or update these Terms and Conditions at any time without prior notice. Updates will be posted on our website, and the effective date will be indicated. Continued use of our programs, services, or website following updates constitutes acceptance of the revised terms.

Contact Information
If you have any questions, concerns, or requests regarding these Terms and Conditions, please contact us:

Museum of Music & Entertainment in New York City (MOMENT)
Address: 550 Grand St Apt H3a, New York, NY 10002, USA
Email: info@momein.site

We are committed to transparency, safety, and providing enriching experiences while respecting your rights and responsibilities as a participant, visitor, or user. These Terms and Conditions are designed to ensure that MOMENT remains a secure, welcoming, and inspiring space for all families, children, volunteers, and the community.